Network Printing (General Information & Troubleshooting)

The information below is to help those experiencing network printer/copier trouble, for those who just wish to install network printers and information in general regarding printing. The solutions listed below are what ITS commonly sees.

General Information

Troubleshooting Tips

Advanced troubleshooting for the Macintosh Canon Copier setup
Print jobs sent to network printers do not print ('Restricted' in PaperCut)
Printing on 'Hold for Authentication' (Bouncing printer or copier icon on a Mac)
Canon Copier is not responding to print, scan or email functions
'[software component] will damage your computer' error when printing (Mac)
Printer paper tray does not completely retract into printer
For physical problems with a department Canon Copier (does not turn on, jams repeatedly, something physically broke, out of supplies, etc.), please contact the Canon Customer Support Hotline at 800-355-1385. Also, for services and training offered by Canon, please click here.

Printing Policies

AirPrint. Unfortunately, at this time AirPrint his not available. We apologize for the inconvenience.
Policy regarding Direct Wireless Printing to Printers

Miscellaneous