Unable to Perform Duo Authentications from Restricted Countries or Regions
Problem
Pomona College restricts Duo authentications from users whose IP address originates in Russia. Users will encounter the following error message:
Due to US Government Restrictions, DUO blocks authentications from users whose IP address originates in a country or region subject to economic and trade sanctions by the United States government.
Users attempting to authenticate to a Duo-protected application from an access device with an IP address originating in a restricted country or region will be blocked from completing their login and receive an error message.
Web-based applications will display the following error message:
Access denied. Duo Security does not provide services in your current location.
Other applications may display a generic failed login message.
As of May 2022, restrictions relevant to Duo currently apply to the following countries or regions:
- Russia
- Cuba
- North Korea
- Iran
- Sudan
- Syria
- Crimea region
- Sevastopol region
- Donetsk region
- Luhansk region
Please note that although the list does not change often, it is subject to change.
Solution
Please contact the service desk at ServiceDesk@pomona.edu or call 909-621-8061.