Troubleshooting Wireless connection problems

The information below will show you what to check for if you encounter trouble with wireless on campus.

NOTE:

For general information about wireless connectivity on campus, please click here.
The term 'device' used below refers to computers, laptops, phones or any device that requires an internet connection.

Please try the following:

Turn off your device. Wait 10 seconds. Then, turn it back on and test.
Make sure your device is connected to the Pomona wireless (not Claremont-GUEST, Claremont, Claremont-ETC, Claremont-WPA or other network). You can use eduroam wireless as a backup, but Pomona should be used primarily.
If on a Mac, please remove ('forget') all unneeded memorized wireless networks from your computer using the instructions at https://support.apple.com/en-us/HT208941 .
Make sure your device is registered to use the campus network. For assistance, please view the KB article titled 'Network Device Registration (Computers, Phones, Tablets, etc.)'.
If you open a web browser, test to see if you can access a few different off-campus websites (whitehouse.gov, cnn.com, etc.).
Make sure the software for the wireless interface on your device is up to date.
Disable or uninstall any third-party VPN software on the device.
If you are encountering trouble specifically with Zoom, please make sure the Zoom app is up to date (click here for instructions).
To see if a mobile data connection (Verizon, AT&T, T-Mobile, etc.) to your device is the problem, put your device in Airplane mode. Then, turn on only wireless (connected to Pomona wifi) and test.
The use of wireless printers can interfere with and/or slow the wireless connection of those in close proximity. Personal WiFi access points or routers, which are not allowed at Pomona College, can also interfere with others’ ability to connect wirelessly.

Try turning wireless printers off to reduce WiFi congestion and noise. You may need to request that your neighbors do the same, at least until you can diagnose the problem.
You may not realize it, but your computer may have a mechanical switch to turn WiFi on and off. You may have unknowingly bumped the switch or accidentally turned off WiFi via another keyboard method.

If you still encounter trouble, please contact the ITS Service Desk at ServiceDesk@pomona.edu or 909-621-8061 with the following information:

Your full name.
If available, what is the Pomona College tag number (sticker with barcode) of the effected device?
What is the location (building, floor, room number) where you encounter the trouble.
Do you encounter trouble in more than one location?
What is the machine access code (MAC) address of the computer or network device involved? If you need help finding the computer's MAC address, please click here for instructions.
The make, model number and operating system of the computer or network device involved.
Is the trouble inconsistent or is it constant? If inconsistent, please let us know the approximate time and date you last encountered the trouble.
Have you ever been able to use wireless at this location? If so, when did the connection trouble start?
Does your computer connect to a dock with ethernet? If so, what is the manufacturer and model number of the dock?
Run a speed test at SpeedTest.net . Please let us know the download and upload speed that your device receives.

ITS wants to ensure that your productivity is not hindered. Please do not hesitate to report any trouble you encounter with wireless.