Trouble with Adobe applications on a Mac (Creative Cloud Cleaner tool)
Problem
- You encounter the error of:
We can't verify your subscription status.
We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connection and try again below.
- You can't log into an Adobe Application when prompted for authentication, even after a reinstall of the software.
- You can't launch the software.
- You encounter the error of 'Sorry, Something went Wrong'.
Solution
Do following:
- Check to make sure the desired Adobe Creative Cloud application is compatible with the exist Mac OS. For example, the latest version of Adobe Acrobat requires a minimum of Mac OS 10.12; the latest version of Adobe Photoshop requires a minimum of Mac OS 10.13; etc.
- Remove all of the Adobe applications using Creative Cloud Cleaner.
- Manually rename the following Adobe settings folder in the following locations by adding 'BACKUP-' to the file names (e.g., BACKUP-Adobe):
Macintosh HD --> Applications
Macintosh HD --> Applications --> Utilities
Macintosh HD --> Users --> rr014747 --> Library --> Application Support
Macintosh HD --> Users --> rr014747 --> Library --> Preferences
Macintosh HD --> Library --> Application Support
- Clear out all references to "Adobe" and "Acrobat" in Keychain Access on the computer.
- Log into Adobe.com with a Federated Adobe ID. Download and install Adobe Creative Cloud Desktop.
Test by opening any freshly installed Adobe applications.